Maybe Too Harsh?

Yeah, well I don't care.

I stopped in at this town's PetCo over a month ago to pick up my bird's favorite food. I went to PetSmart, which I've been in love with since they opened, but they don't carry my bird's food. After finding the food, I wandered around looking for toys but decided not to get any because several of the unpackaged toys, along with the shelf of medicines and vitamins next to it, were covered in wild bird poop. It was because the store uses signs directly above the section that end up being perfect perches for the wild birds that end up living in the store. I informed them as i checked out, assuming they just didn't notice that an entire row of toys was caked with poop. I went in again a week later with my husband and it was still there. I was mad then, but he held me back from saying anything.

I actually had forgotten all about it and I wanted to get Rigel some new foot toys and stuff this week. I walked around but the first thing I saw was those toys still covered in poop, so I decided to make a point. I wandered around picking up a dozen of the nicer toys that I have wanted to get him, but hadn't due to price. I then picked up the 3 toys that were so caked they stuck together and proceeded to the checkout. I told them I was going to buy all this stuff...but then I saw this, now count up how much money you just lost. Oh, and this isn't all of it, just the worst. You might want to take care of that. Then I walked out before they could say anything, because I'm not interested in their excuses or apologies, I just wanted them to fix the problem.

I am nothing, if not persistent (and a little spiteful)

Dear Suddenlink Cable

First, you should know that having both suddenlink.com and suddenlink.net is confusing for your customers. So is still having cox.com or cox.net online, but i understand that maybe that still exists in some places.

I needed customer support today because I couldn't remember our login info:

Ok, so I went here http://suddenlink.com/support/ and clicked on Contact us at the bottom of the page, which led me to http://suddenlink.com/contactus.do
Which lead me here: http://suddenlink.com/zipCode.do
Which led me to a page offering services. Not exactly a contact form...
Oh, there's another button that says Contact Us... it links me to http://suddenlink.com/cable.do
Which led me to another page offering services, but no contact info.
It looks like a dead end, but then clicking the Contact Us at the bottom of the page all the sudden, now links* me to an actual page with phone numbers: http://www.suddenlink.com/contactus.do

I called, the system took some info, and a person answered.
Then they put me on hold.
5 minutes later**, someone else answered, there was confusion and nobody knows what happened to the first person who put me on hold.
Wow. I have to say that isn't exactly my idea of good customer service.

Luckily, the person that picked up that second time was very helpful. I just want you to know that your "Customer Service" needs some un-cluttering.

So that's what I sent them.
*Pun Totally Intended
**Yes, I know that's not alot, I'll give them credit for that.

After finding the phone number, things went relatively smoothly. I had to put in Hubby's cell phone number.I was answered, then put on hold, and forgotten. Someone else picked up, confusion briefly ensued. I gave him Hubby's last 4 and our address. He gave me our logon name (that i would never have guessed), and let me tell him a new password. It worked, holy shit.

Then he set us up with the Variety Pack, so for $3/mo we now get:

100 Discovery Kids
101 The Science Channel
102 Discovery Home Channel
103 Discovery Times Channel
105 The Military Channel
106 Discovery Health Channel
107 Noggin
212 Jewelry Television
213 Mun 2
214 WE: Women's Entertainment
215 Gospel Music Channel
216 ShopNBC
217 Si TV
218 Fine Living
219 Do-it-Yourself
221 Game Show Network
222 Toon Disney
223 Fuse
224 BET J
225 Boomerang
226 SoapNet
227 Inspirational Life
228 Oxygen
229 Hallmark Channel
230 BBC America !!!!!!!!!!!!!!
231 EWTN
232 Great American Country
233 Nick Toons
234 Nick Games & Sports
235 MTV Hits
236 VH-1 Classic Rock
237 CMT Pure Country
239 National Geographic

What a mess...

Dear [username],

Your My Account User ID has been locked due to excessive attempts to log in [WITH THE CORRECT PASSWORD!]. To unlock your account, please reset your password by returning to Forgot Your Password on My Account and entering your User ID. If you cannot remember your User ID [WHICH IS RIGHT THERE AT THE TOP OF THIS EMAIL AND IS THE ONE YOU USED WHICH GOT YOU LOCKED OUT] and are the original person to register your account (Account Administrator), please contact Customer Service at 1-800-alltel1. If you are not the original person to register your account and have forgotten your User ID please contact the Account Administrator to obtain your User ID which is located in Account Management.

Our goal is to provide you with exceptional customer service. Online account accessibility through My Account gives you the control and convenience [BARF] you need to manage your account on-line. We appreciate your business and hope you love every minute.

Thank you for being a valued Alltel Customer.

Alltel Communications


Except "To unlock your account, please reset your password by returning to Forgot Your Password on My Account and entering your User ID." doesn't work because my account has been locked! I am so.incredibly.not. in the mood to argue about this with the customer service people, and the email thing on the website is insisting that I create a new account in order to send an email to customer service, and then insists that my account already exists (duh!) and won't let me send the email, and just sending an email to the mailbox they reply with gets an autoresponse saying it isn't monitored so please use the email thing on the website and then my brains just exploded.