Dear Suddenlink Cable
First, you should know that having both suddenlink.com and suddenlink.net is confusing for your customers. So is still having cox.com or cox.net online, but i understand that maybe that still exists in some places.
I needed customer support today because I couldn't remember our login info:
Ok, so I went here http://suddenlink.com/support/ and clicked on Contact us at the bottom of the page, which led me to http://suddenlink.com/contactus.do
Which lead me here: http://suddenlink.com/zipCode.do
Which led me to a page offering services. Not exactly a contact form...
Oh, there's another button that says Contact Us... it links me to http://suddenlink.com/cable.do
Which led me to another page offering services, but no contact info.
It looks like a dead end, but then clicking the Contact Us at the bottom of the page all the sudden, now links* me to an actual page with phone numbers: http://www.suddenlink.com/contactus.do
I called, the system took some info, and a person answered.
Then they put me on hold.
5 minutes later**, someone else answered, there was confusion and nobody knows what happened to the first person who put me on hold.
Wow. I have to say that isn't exactly my idea of good customer service.
Luckily, the person that picked up that second time was very helpful. I just want you to know that your "Customer Service" needs some un-cluttering.
So that's what I sent them.
*Pun Totally Intended
**Yes, I know that's not alot, I'll give them credit for that.
After finding the phone number, things went relatively smoothly. I had to put in Hubby's cell phone number.I was answered, then put on hold, and forgotten. Someone else picked up, confusion briefly ensued. I gave him Hubby's last 4 and our address. He gave me our logon name (that i would never have guessed), and let me tell him a new password. It worked, holy shit.
Then he set us up with the Variety Pack, so for $3/mo we now get:
100 Discovery Kids
101 The Science Channel
102 Discovery Home Channel
103 Discovery Times Channel
105 The Military Channel
106 Discovery Health Channel
212 Jewelry Television
213 Mun 2
214 WE: Women's Entertainment
215 Gospel Music Channel
217 Si TV
218 Fine Living
221 Game Show Network
222 Toon Disney
224 BET J
227 Inspirational Life
229 Hallmark Channel
230 BBC America !!!!!!!!!!!!!!
232 Great American Country
233 Nick Toons
234 Nick Games & Sports
235 MTV Hits
236 VH-1 Classic Rock
237 CMT Pure Country
239 National Geographic